Contact Us

Have a question, comment, or concern? Let us know and we will get in touch with you as soon as possible.

Frequently asked questions

We want you to love your purchase! If for any reason you’re not satisfied, you can request a return within 14 days of receiving your order. Once your request is approved, you’ll have another 14 days to send the item back.

Please note: items must be in their original condition (unused, free of odours or wear, and in the original packaging), and return shipping costs are the customer’s responsibility.

If you have any questions or need help starting a return, just email us at norma@woofbynorma.com — we’re happy to help!

For more information please read our Return policy.

We work quickly to ship your order as soon as possible. Once your order has shipped, you’ll receive an email with tracking details so you can follow your package every step of the way.

Please note that delivery times vary depending on your location. If you don’t receive your tracking email within a reasonable time, please contact us at norma@woofbynorma.com and we’ll be happy to help.

We’re dog parents ourselves, and everything we do is guided by the love we have for our fur friends. Our mission is to provide thoughtfully chosen products that help keep tails wagging. Since every dog is unique, we can’t guarantee that every product will be 100% suitable for your pup — but we’re always here to help you find the best fit for their needs.

Shipping is determined by your location and the items in your order. The cost is always disclosed before purchase. Currently, free shipping is available in select countries.