At Woof by Norma, we’re committed to delivering your order quickly, safely, and reliably. Below you’ll find everything you need to know about how we ship your items.

Processing Time

• Orders are processed within 1–3 business days.

• During peak seasons (sales, holidays, or promotions), processing may take slightly longer.

• If there are any unexpected delays, we’ll notify you by email.

Shipping Rates

UK Orders

• • Shipping rates vary and will be calculated at checkout.

  • Rates may change depending on seasonal factors, courier availability, or promotional offers.

International Orders

• • Shipping rates vary by destination and will be automatically calculated at checkout.

  • Costs may also fluctuate depending on seasonal changes, courier services, or promotional offers.

Estimated Delivery Times

Once shipped, typical delivery times are:

• Approximately 7–15 business days for Premium Delivery

• Approximately 20-30 business days for Standard Delivery

These are estimated delivery times only. Actual delivery may vary depending on courier performance, customs processes, and local postal services.

Customs, Duties & Taxes

• International orders may be subject to customs duties, import taxes, or fees once they reach your country.

• These charges are the responsibility of the customer and are not included in your order total.

• Customs checks may also add to the delivery time.

Tracking Your Order

• Once shipped, you’ll receive a confirmation email with tracking details.

• You can track your parcel through our tracking page or via the courier’s website.

• If you don’t receive tracking information within 5 business days of your order, please contact us.

Lost or Stolen Parcels

• Once an order has been handed over to the courier, we are not responsible for parcels that are lost in transit or stolen after delivery.

• In such cases, customers must raise a claim directly with the courier service.

• We will provide any tracking details or courier contact information to assist you with your claim.

Incorrect or Undeliverable Addresses

• Please ensure your shipping address is accurate and complete when placing an order.

• Orders returned to us as undeliverable will not be re-shipped. Instead, they will be refunded minus shipping fees.

Order Changes & Cancellations

• Orders can only be updated or cancelled within 24 hours of purchase.

• After processing begins, we’re unable to make changes to shipping details.

Need Help?

If you have any questions about shipping, please contact our support team at here.